Frequently Asked Questions and Solutions
Do you still need help?
It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.
Important rules - help us to support you:
- Your request should comply with the selected category, otherwise it will be closed without an answer.
- Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc.
- Any request related to the refund for the order should contain redundant information for making a decision.
If you are a 5SIM user, be sure to use the same email address as your account.
I got acquainted with the all above mentioned rules and agree to observe them.