Frequently Asked Questions and Solutions


Have you checked the answers in the Support and Frequently Asked Questions (FAQ)?

Do you still need help?

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

  1. Your request should comply with the selected category, otherwise it will be closed without an answer.
  2. Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc.
  3. Any request related to the refund for the order should contain redundant information for making a decision.

If you are a 5SIM user, be sure to use the same email address as your account.

I got acquainted with the all above mentioned rules and agree to observe them.