Frequently Asked Questions and Solutions
I want my numbers to have a longer period of use
Unfortunately, at this point you can receive SMS codes within the 10-20 minutes time frame only. In the nearest future, longer hosting times will not be available.
For more info regarding how you can receive SMS messages using temporary phone numbers, please see the related FAQ articles: "What Are Temporary Single-Use Numbers?" and "How Do I Receive a Verification Code Again?" Additionally, you can leave a phone number hosting request to our manager.
Do you still need help?
It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.
Important rules - help us to support you:
- Your request should comply with the selected category, otherwise it will be closed without an answer.
- Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc.
- Any request related to the refund for the order should contain redundant information for making a decision.
If you are a 5SIM user, be sure to use the same email address as your account.
I got acquainted with the all above mentioned rules and agree to observe them.