Frequently Asked Questions and Solutions

If someone else got access to your account, do the following steps as fast as you can:

1. Access your account's settings and fill out all the information properly in order to change the password.
2. Tick the checkbox to confirm termination of all active sessions and blocking of API keys.

Consider the Following:

You can change your password only in case you signed up via email and password.

Never use the same emails and password for different websites and for the website https://5sim.net

Double-check if your data was exposed at https://haveibeenpwned.com.

Scan your device for malware.

Ensure your security when using proxies or VPN—especially if you are working with the deprecated API1, where an API key is presented as an unencrypted URL string.

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

1. Your request should comply with the selected category, otherwise it will be closed without an answer.
2. Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc.
3. Any request related to the refund for the order should contain redundant information for making a decision.

If you are a 5SIM user, be sure to use the same email address as your account.