If someone else got access to your account, do the following steps as fast as you can:

1. Open the API section in your account's settings and click on Block keys;.
2. Change your 5SIM account's password. By renewing your password and blocking your keys, you will terminate all current sessions;.

Consider the Following:

1. Password renewal and API keys blocking will terminate all sessions that are currently active;.
2. You can change your password only in case you signed up via email and password;.
3. Double-check if your data was exposed at https://haveibeenpwned.com;.
4. Scan your device for malware;.
5. Ensure your security when using proxies or VPN—especially if you are working with the deprecated API1, where an API key is presented as an unencrypted URL string;.
6. We recommend enabling two-factor authentication (2FA) on your personal account — this significantly reduces the risk of your account being compromised;.
7. Be sure to save your 2FA backup code in a secure place — without it, you may lose access to your account;.

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

• Please make sure your request matches the selected category. Requests submitted under the wrong category may be closed without a response;.
• Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
• Any request related to the refund for the order should contain redundant information for making a decision;.

If you are a 5SIM user, be sure to use the same email address as your account.