Frequently Asked Questions and Solutions

Receive a call and use the last digits of the calling number

To receive an incoming call and use the calling phone number's last digits, choose “Dropped-Call Verification” in the list of services.


You can use the phone numbers provided by Virtual53 in particular to both receive SMS messages and incoming calls to verify on Mail.ru and VK.


The operators that support dropped-call verification include Virtual58, Virtual51, Virtual53, MTS, Yota, Megafon, Beeline, Three, Ee, and Vodafone.

Do you still need help?

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

  1. Your request should comply with the selected category, otherwise it will be closed without an answer.
  2. Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc.
  3. Any request related to the refund for the order should contain redundant information for making a decision.

If you are a 5SIM user, be sure to use the same email address as your account.

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