# 5SIM — Full LLM Content File https://5sim.net/llms-full.txt Last updated: 2026 Companion to: https://5sim.net/llms.txt This file contains the complete inline content of all FAQ and Support pages for AI systems that need full context without following individual URLs. > 5SIM is the world's leading SMS activation platform. Temporary virtual phone numbers for SMS/OTP verification. 150+ countries, 1,100+ services, prices from $0.008. Est. 2015 — 10 years on the market. First SMS platform with an AI chat assistant and 2FA. --- # SECTION 1: PLATFORM OVERVIEW # (See llms.txt for full platform description, payment methods, features, and API reference) # Source: https://5sim.net/llms.txt Full platform overview, purchase flow, payment methods, statistics pages, API, and support index are documented in the short-form file: https://5sim.net/llms.txt This file (llms-full.txt) extends that with the complete inline text of every FAQ article and Support topic page, so AI systems can answer user questions directly without fetching individual pages. --- # SECTION 2: FAQ — FULL CONTENT ## 2.1 General Questions --- ### When are new numbers added? Source: https://5sim.net/faq/general-questions/when-new-numbers-are-added 5SIM news is available on Telegram https://t.me/news_en_5sim. Numbers of the rest operators, as a rule, are updated daily. --- ### The created account was banned after a while Source: https://5sim.net/faq/general-questions/the-created-account-was-banned-after-a-while According to clause 9 of the website operation rules (https://5sim.net/rules), we are not responsible for the ban of registered accounts, since ban is affected by many factors. Refund or numbers replacement are not stipulated in this case. One of the most common reasons for ban is the discrepancy between your IP address and the geolocation of the purchased phone number. You can learn more about account registration methods on specialized forums. We are not engaged in accounts registration, our task is to issue SMS-code for account verification. General recommendations: 1. Use high-quality proxy/VPN. For example, exclusive/private proxy. Upon 2 or more accounts authorization you have to use different proxies; 2. Use different devices to login to several accounts. You have to use various profile programs and services. Different devices are: - Changing user-agent in the browser, using special browsers, which change the given device themselves; - Computer, second computer; phone, second phone. 3. Perform human-like actions: filling in pages, subscribing to several people, uploading several photos, reposting entries, putting likes, writing comments. --- ### There are numbers on the website but they can't be bought Source: https://5sim.net/faq/general-questions/there-are-numbers-on-the-website-but-they-cant-be-bought The given situation is possible because of two reasons: 1. It is impossible to display the counters of virtual4 and also some other operators correctly. In this case it is necessary to change the operator and country; 2. There is an adaptive rating system on the website. If you click "Cancel" or "Ban"many times, your account can be blocked for 1 (one) hour. In order to check the rating status, try to buy a number through the web-panel and the website will show a message about the low rating. --- ### What are temporary disposable numbers? Source: https://5sim.net/faq/general-questions/what-are-temporary-disposable-numbers-means For security reasons, we strongly recommend you do not use accounts created with temporary numbers for permanent accounts and leave confidential information on these accounts. It is necessary to link temporary virtual cards, which will have enough balance for making purchase on a new created account, but not more than this amount. The number for the service is issued for 1 user only. --- ### Phone number with long-term use Source: https://5sim.net/faq/general-questions/phone-number-with-long-term-use 5SIM offers temporary phone numbers, the period of use may vary from 10 to 20 minutes. Unfortunately, longer periods of use are currently unavailable. You can leave a request regardless—we will contact you back once longer periods of use will become supported. Please see our FAQ to learn more about SMS verification: - [What are temporary disposable numbers means?;](https://5sim.net/faq/general-questions/what-are-temporary-disposable-numbers-means) - [How do I receive verification code again?.](https://5sim.net/faq/sms-verification-codes/how-do-i-receive-verification-code-again) --- ## 2.2 Balance Replenishment --- ### How to replenish the balance of the 5SIM account? Source: https://5sim.net/faq/balance-replenishment/how-to-replenish-the-balance-of-the-5sim-account 1. Log in to 5SIM account; 2. Click on "0" and choose the appropriate balance replenishment method; 3. Enter the recharge amount in the appropriate field and click on "Go to paymnet" or "Create invoice"; 4. You will be redirected to the payment system's website, next fill in the required fields or you will be given an address, to which side you need to make the payment. --- ### Payment fee Source: https://5sim.net/faq/balance-replenishment/payment-fee By choosing the balance replenishment method on 5SIM, in most cases you will see fee amount and footnotes with a description of the conversion rate. --- ### The money was not credited to the account balance Source: https://5sim.net/faq/balance-replenishment/the-money-was-not-credited-to-the-account-balance Specify the payment method, that you chose and send the transaction receipt with an attached file. --- ### How to withdraw money from 5SIM account? Source: https://5sim.net/faq/balance-replenishment/how-to-withdraw-money-from-5sim-account Upon payment formation footnotes are indicated. Please, read them. It is desirable to spend all the funds within the system. --- ### Transfer of funds to another 5SIM account Source: https://5sim.net/faq/balance-replenishment/transfer-of-funds-to-another-5sim-account It is impossible to transfer funds from one 5SIM account to another. --- ## 2.3 Low Rating / Insufficient Balance --- ### Message "No enough money" Source: https://5sim.net/faq/low-rating-no-enough-money/message-no-enough-money If upon choosing the operator you have selected "Any", the minimum price for a number is displayed on the system. If there are no numbers available at the lowest price, you will be provided with the number of any currently available operator. In this regard, the price may be more expensive. This is exactly why you may have this message pop up. Please, select the necessary operator by clicking on it. --- ### Message "Low rating" Source: https://5sim.net/faq/low-rating-no-enough-money/message-low-rating There is also an adaptive rating system on the website. If you often cancel or ban numbers, the account can be blocked for 1 (one) hour. In order to check the rating status, try to buy a number through the web-panel, and the website will show a message about low rating. --- ## 2.4 Registration, Login, Email --- ### I can't create a 5SIM account Source: https://5sim.net/faq/registration-login-email/i-cant-create-a-5sim-account First you need to pass account verification. You will be sent a corresponding message from 5SIM to the indicated email address. To complete the registration, follow the link indicated in the message. Do not forget to check the "Spam" folder. --- ### I can't login to 5SIM with my login and password Source: https://5sim.net/faq/registration-login-email/i-cant-login-to-5sim-with-my-login-and-password Several situations are possible: 1.Login or password are entered incorrectly: Please check the correctness of the entered email or try to recover the password. The message on password recovery may get into "Spam" folder; 2. You got registered via Google: In this case you do not have a login and password on the website, since you pass authorization via Gmail account. Try to login to the system, by clicking on the red "Google" button; 3. Your account was deleted: According to clause 10 (https://5sim.net/rules), account will be deleted, if you do not use it for more than 1 year, the balance will not be restored; 4. IP address: Please, try to change your IP address and log in to your account. Sometimes the problem may be related to your IP address. --- ### How to change email of the 5SIM account? Source: https://5sim.net/faq/registration-login-email/how-to-change-email-of-the-5sim-account This function is not available on our service. You can only create a new account. --- ### What to do if my account was hacked? Source: https://5sim.net/faq/registration-login-email/what-to-do-if-my-account-was-hacked If someone else got access to your account, do the following steps as fast as you can: 1. Access your account's settings and fill out all the information properly in order to change the password; 2. Click on the checkbox to confirm termination of all active sessions and blocking of API keys. Consider the Following: - You can change your password only in case you signed up via email and password; - Never use the same emails and password for different websites and for the website https://5sim.net; - Double-check if your data was exposed at https://haveibeenpwned.com; - Scan your device for malware; - Ensure your security when using proxies or VPN—especially if you are working with the deprecated API1, where an API key is presented as an unencrypted URL string. --- ## 2.5 SMS & Verification Codes --- ### What to do if SMS does not arrive Source: https://5sim.net/faq/sms-verification-codes/what-to-do-if-sms-does-not-arrive In this case you should buy another phone number or change the operator. For convenience of each operator, if it is possible, we have indicated the average statistics of SMS delivery rate in percentage. See the list of prices and the percentage of SMS rate for each service on this page https://5sim.net/prices. Sometimes it takes more attempts, to get an SMS. This is a normal situation, since SMS does not always arrive from the first time. SMS receiving also depends on your IP address, therefore it is important to use a proxy or VPN of the country, from which you want to receive the message. In addition, you can try changing the browser or logging in from another device. Pay attention, if you have not received the SMS, the money is returned back to the balance automatically after completing the order. --- ### Incorrect confirmation code Source: https://5sim.net/faq/sms-verification-codes/incorrect-confirmation-code For refund you need to: 1. Write the order number or phone number; 2. Attach the screenshot showing the registration process. On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number: - Phone number; - Registration time; - Confirmation code from SMS; - Warning about the incorrect code. You can also record and send a video. --- ### The phone number has already been used Source: https://5sim.net/faq/sms-verification-codes/the-phone-number-has-already-been-used For refund you need to: 1. Write the order number or phone number; 2. IT IS OBLIGATORY to attach a screenshot showing the registration process or, if you have entered the account successfully, send the account activity history; orders in account with the date earlier your purchase of number. During one day, we can make no more than 3 refunds per one country + operator combo. On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number: - Phone number; - Registration time; - Confirmation code from SMS; - Notification showing that phone number is already in use. IF e-mail has already been added to the account - dates of changes to the account. If you use the app and pages with data about number, account activity and order history are different, please send a video to capture all the data. If you got a 2FA-protected TELEGRAM account, we can make you a refund only in case you provide a video proving the issue. The video should contain all of the above-mentioned details as well as the 2FA password notification. We do not provide refunds for numbers purchased via API. Special cases you can find p. 11 rules https://5sim.net/rules. Full information you can also find in FAQ https://5sim.freshdesk.com/support/home. If you used the account for your own purposes, refund will not be carried out for the number. --- ### How do I receive verification code again? Source: https://5sim.net/faq/sms-verification-codes/how-do-i-receive-verification-code-again If you finish an order, then there is no way to request and receive SMS using the same number again. You can receive an unlimited quantity of SMS within 6-30 minutes from a certain service to the numbers of England (lycamobile, three, ee, vodafone etc.), USA (Virtual8), Canada (Virtual8, Virtual12), to the numbers of Virtual2, Virtual21, Virtual26, Virtual34, Virtual36, Virtual38, Virtual40, Virtual47, Virtual49, Virtual51, Virtual52, Virtual53, Virtual54, Virtual58 operators. After receiving the first SMS, you have up to 5 minutes to receive the next SMS, otherwise the order will be closed automatically. --- ### How to verify via a call? Source: https://5sim.net/faq/sms-verification-codes/how-to-verify-via-a-call If you need to receive an incoming call and use the last digits of its phone number as a code, then use the service [Dropped-Call Verification](https://5sim.net/products/blockchain). --- ### How to receive a call and a code from a voice bot? Source: https://5sim.net/faq/sms-verification-codes/how-to-receive-a-call-and-a-code-from-a-voice-bot In order to sign up on any service via a voice bot's code delivered to you via an incoming call, choose USA as the country and Virtual28 as the operator. --- ## 2.6 API Information --- ### How to find API key? Source: https://5sim.net/faq/api-information/how-to-find-api-key 1. Click on "Profile" in the upper part of the website; 2. Click "Get API key". If there is 5sim.com in the software, choose "API key 5SIM protocol". If not, choose "API key API1 protocol (Deprecated API)". --- ### Purchase of numbers via API Source: https://5sim.net/faq/api-information/purchase-of-numbers-via-api All information about the API can be found at the link https://5sim.net/manual. The first link [API documentation](https://5sim.net/docs) for our API. If there is not our service in the software, use the link for API1 [API1 documentation](https://5sim.net/docs/v1). For compatibility with the already existing software, on which there is no 5SIM, ask the developer to add the API 5SIM. We have referral payments to developers for each order. --- ### IP was blocked Source: https://5sim.net/faq/api-information/ip-was-blocked This is possible if the limits are exceeded https://5sim.net/docs#limits. --- ## 2.7 Cooperation --- ### Add 5SIM to the software Source: https://5sim.net/faq/cooperation/add-5sim-to-the-software Fill in the questionnaire for developers and send it to [Support](https://5sim.net/support). 1. Program name; 2. Link to the website; 3. Describe briefly the capabilities of the program; 4. 5SIM account email. If the product has a formed website, it is possible to exchange links. Place for link https://5sim.net/referrals. --- ### Sale of numbers on the 5SIM platform Source: https://5sim.net/faq/cooperation/sale-of-numbers-on-the-5sim-platform If you want to sell your numbers on our platform, contact with us on [Support](https://5sim.net/support), providing the information below: 1. Do you have virtual numbers/real SIM cards; 2. What country's numbers; 3. The volume of numbers per month; 4. Please write the name of equipment for Sim-card, if there is; 5. Leave a contact for feedback (Telegram/Skype). --- # SECTION 3: SUPPORT TOPICS — FULL CONTENT --- ### SMS does not arrive Source: https://5sim.net/support/sms-does-not-arrive Please consider the following recommendations: 1. Repeat sending the SMS code from the selected service to the purchased phone number; 2. Change your IP address. Use a proxy or VPN. Your IP address should comply with the country of the purchased phone number; 3. Apply extensions in the browser to change the user-agent or open the tab in incognito mode. Many websites track a certain set of user information; 4. Try to buy another phone number. We recommend choosing virtual numbers of countries and operators with a high rate of successful SMS arrival, by studying [Statistics](https://5sim.net/prices/statistics). --- ### There is no payment method I can use Source: https://5sim.net/support/there-is-no-payment-method-i-can-use Unfortunately, adding funds via Visa/MasterCard/MIR debit cards is temporarily unavailable for the majority of countries, with the exceptions being South Africa and Nigeria. Additionally, you can use the dedicated entries for topping up your balance using crypto. If they aren't present, please reopen the website with VPN enabled. --- ### Payment was not credited Source: https://5sim.net/support/payment-was-not-credited Please pay attention that crypto currency payments are processed slower than bank payments. Upon paying with crypto currency, the payment processing time can reach up to 8 hours. When making payment, pay attention to the commission amount, the quantity of confirmations, the subnet and the minimum payment. You can check your transaction's AML status on your own using @cryptoaml_bot in Telegram. In other cases of payment loss, get acquainted with the general rules before requesting the support service. --- ### There is already an account on the phone number (2FA) Source: https://5sim.net/support/there-is-already-an-account-on-the-phone-number-2fa We are very sorry that you are faced with such a situation. Please note that According to clause 11 of the website Rules, there is, unfortunately, no refund for blocking and using of Olx which accept SMS. We recommend changing the country of issue or operator if there is a problem. In other cases, to get refund for the order, you need to: 1. Write the order number or phone number; 2. IT IS OBLIGATORY to attach a screenshot showing the registration process or, if you have entered the account successfully, send the account activity history, orders in account with the date earlier your purchase of number. We do not make more than three refunds per day! On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number: - Phone number; - Registration time; - Confirmation code from SMS; - Notification showing that phone number is already in use. IF e-mail has already been added to the account - dates of changes to the account. If you received multiple codes, we will need you to provide screenshots or a video of each code being used. If you use the app and pages with data about number, account activity and order history are different, please send a video to capture all the data. If you got a 2FA-protected TELEGRAM account, we can make you a refund only in case you provide a video proving the issue. The video should contain all of the above-mentioned details as well as the 2FA password notification. We do not provide refunds for numbers purchased via API. Special cases you can find p. 11 rules https://5sim.net/rules. Full information you can also find in FAQ https://5sim.freshdesk.com/support/home. If you used the account for your own purposes, refund will not be carried out for the number. --- ### I receive incorrect code Source: https://5sim.net/support/i-receive-incorrect-code We are very sorry that you are faced with such a situation. For refund you need to: 1. Write the order number or phone number; 2. Attach the screenshot showing the registration process. On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number: - Phone number; - Registration time; - Warning about incorrect code; - Confirmation code from SMS. You can also record and send us the video. --- ### Add new service Source: https://5sim.net/support/add-new-service If you cannot find the required service in the list, use the "Other" service. If you need more numbers for the "Other" service or if the "Other" service is not available in the selected country's list of services, please contact us and we will consider adding a new service. Your request should comply with the selected category, otherwise it will be closed without an answer. --- ### I can't buy phone number Source: https://5sim.net/support/i-cant-buy-phone-number It is impossible to display the counters of virtual4 operators operators correctly. When new numbers are added you can see [here](https://5sim.net/faq/general-questions/when-new-numbers-are-added). Waiting for the number issuance is indefinitely in time. When issuing a number, you will hear a beep. The audio signal is enabled by default in the account settings. We recommend choosing virtual numbers of countries and operators with a high rate of successful SMS arrival, by studying [Statistics](https://5sim.net/prices/statistics). --- ### Receive a call and use the last digits of the calling number Source: https://5sim.net/support/receive-a-call-and-use-the-last-digits-of-the-calling-number To receive an incoming call and use the calling phone number's last digits, choose "[Dropped-Call Verification](https://5sim.net/products/blockchain)" in the list of services. The operators that support dropped-call verification include Virtual58, Virtual51, Virtual53, Three, Ee, and Vodafone. --- ### Receive a call and a code spelled by a voice bot Source: https://5sim.net/support/receive-a-call-and-a-code-spelled-by-a-voice-bot In order to sign up on any service via a voice bot's code delivered to you via an incoming call, choose USA as the country and Virtual28 as the operator. --- ### I want my numbers to have a longer period of use Source: https://5sim.net/support/i-want-my-numbers-to-have-a-longer-period-of-use Unfortunately, you can use your virtual phone number for SMS verification for no longer than 10 to 20 minutes. Longer periods of use are unavailable. To learn more about SMS verification via virtual phone numbers, see our FAQ: "[What are temporary disposable numbers means?](https://5sim.net/faq/general-questions/what-are-temporary-disposable-numbers-means)" and "[How do I receive verification code again?](https://5sim.net/faq/sms-verification-codes/how-do-i-receive-verification-code-again)". Additionally, you can leave a phone number hosting request to our manager. --- ### I can't log in to the account — email does not exist Source: https://5sim.net/support/i-cant-log-in-to-the-account-email-does-not-exist 1. Check the correctness of the entered mail (check in the incoming emails the letter you received upon registration an account on 5SIM); 2. Change the IP address with the help of VPN and try to log in again. You can check your IP by following the link https://whoer.net; 3. Clear the cache and delete cookies; 4. Change the browser; 5. Use another device for login. --- ### My account got hacked Source: https://5sim.net/support/my-account-got-hacked If someone else got access to your account, do the following steps as fast as you can: 1. Access your account's settings and fill out all the information properly in order to change the password; 2. Click on the checkbox to confirm termination of all active sessions and blocking of API keys. Consider the Following: 1. You can change your password only in case you signed up via email and password; 2. Never use the same emails and password for different websites and for the website https://5sim.net; 3. Double-check if your data was exposed at https://haveibeenpwned.com; 4. Scan your device for malware; 5. Ensure your security when using proxies or VPN—especially if you are working with the deprecated API1, where an API key is presented as an unencrypted URL string. --- ### How to receive SMS to the same number / use phone number again Source: https://5sim.net/support/how-to-receive-sms-to-the-same-number-or-use-phone-number-again If you finish an order, then there is no way to request and receive SMS using the same number again. You can receive an unlimited quantity of SMS within 6-30 minutes from a certain service to the numbers of England (lycamobile, three, ee, vodafone etc.), USA (Virtual8), Canada (Virtual8, Virtual12), to the numbers of Virtual2, Virtual21, Virtual26, Virtual34, Virtual36, Virtual38, Virtual40, Virtual47, Virtual49, Virtual51, Virtual52, Virtual53, Virtual54, Virtual58 operators. After receiving the first SMS, you have up to 5 minutes to receive the next SMS, otherwise the order will be closed automatically. --- ### Wholesale clients Source: https://5sim.net/support/wholesale-clients The discount is provided for a particular country, operator, service and depends on the quantity of numbers per day that you plan to buy. To get a discount, you will need to replenish the balance for a certain amount. The discount is given for a week and is automatically extended when the balance is replenished by the same amount. To calculate the discount, contact us. Your request should comply with the selected category, otherwise it will be closed without an answer. --- ### Working with API Source: https://5sim.net/support/working-with-api For all related information about API, see https://5sim.net/docs. How to get an API key: Click on your profile icon in the top right corner of the site; Click "Get API key". If you have https://5sim.net in your software, choose API key 5sim protocol. If not, choose API key API1 protocol (Depreciated API). When using an API key for 5SIM protocol, use [New API documentation](http://test.5sim.net:3000/docs). If the software does not have our service, please use the API key for API1 protocol (Deprecated API) with [Deprecated API v.1](http://test.5sim.net:3000/docs/v1). For compatibility with the already existing software that doesn’t have our “5SIM” service, please contact your developer to add the 5sim API. We provide [referral payments](http://test.5sim.net:3000/referrals) to developers for each order. It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible. Your request should comply with the selected category, otherwise it will be closed without an answer. --- ### Cooperation Source: https://5sim.net/support/cooperation If you are a number provider, you have the opportunity to earn money on our platform. Please send the data: - Type of numbers: virtual/real SIM cards; - Country of number; - Volume of numbers per month; - Write the equipment name, if necessary; - Total quantity of channels on the equipment; - API link. You can also record and send us the video. Your request should comply with the selected category, otherwise it will be closed without an answer. --- ### Delete my 5SIM account Source: https://5sim.net/support/delete-my-5sim-account To delete your account you have to: 1. Click on your account's icon in the upper-right corner; 2. Click on Settings; 3. Below click on Account deletion; 4. For confirmation, enter the email address you used to sign up; 5. Click on the checkbox to consent to your remaining funds' non-compensation; 6. Click on Send mail; 7. Check your email to find a link—click on it to proceed further; 8. Confirm that you want to delete your account and fill out the feedback form. Note that your balance will not be compensated in case you decide to delete your account. --- # END OF FILE # https://5sim.net/llms-full.txt # Short version: https://5sim.net/llms.txt